Please find below LSSN's refund and membership policies. We aim to make them clear and easy to understand. If you don't find your answer please email us at firstname.lastname@example.org.
LSSN Refund Policy
Processed general donations are not available for refunds. Thank you for understanding.
To cancel future recurring donations, please follow the instructions on Givebutter. (Our donation processing partner)
The donating member or credit card holder may request a refund within three calendar days of the initial transaction. Refunds will be credited back to the original payment method.
Email refund request to email@example.com within three calendar days of the initial transaction. Please provide your first name, last name, and email used to make the donation.
Refunds are not allowed after the three calendar day grace period. Please see the Membership Cancellation policy below to cancel any future recurring transactions.
See individual event pages for event ticket refund policies.
LSSN Membership Renewal Policy
Donations will automatically renew the same day of the month as the initial donation. For example, you signed up on the 10th of May, your next donation will process on the 10th of June. To alter your payment method or update payment terms, please see this article from Givebutter, our donation processing partner.
Membership Pause Policy
Sometimes life happens, and you might need to pause your monthly membership payments. You can pause your monthly membership through your profile on Givebutter, our donation processing partner. Requests to pause should be made at least five days before your next billing date. Please note that pausing your donation will remove your access to the LS Warriors community and all other member benefits for the duration of the paused timeframe; if you’ve donated your access to the LS Warriors community and pause your donations, the recipient of your donated membership will lose access to the community until you restart your membership.
Pausing your Annual Membership works differently. Should you pause an Annual Membership before your renewal date, you will retain access to the LS Warriors community and all other member benefits for the 12 months following your last annual membership donation. Once the 12-month period is up, you will lose access to the LS Warriors community and all other member benefits until you restart your annual membership. If you have donated access to LS Warriors as part of your annual membership, the recipient of your donated membership will lose access to the community after the 12 months following your last annual membership donation until you restart your membership.
Membership Cancellation Policy
You can cancel your monthly or annual LSSN Membership through your Givebutter profile; Givebutter is the processing partner we use to receive payments from our supporters. See their website for instructions. Cancellation requests should be made at least five calendar days before the next renewal date to ensure we can adequately process your request.
Access to member benefits, content, and the LS Warriors community will end on the last day of your paid membership. If you gifted your access to LS Warriors to someone as part of your annual or monthly membership, their access to the LS Warriors community will end on the last day of your paid membership.
LSSN Membership Scholarship Policy
As part of our LSSN Membership, donors may gift their access to the LS Warriors community to another person who might not otherwise be able to afford it. Here’s how that works: