LSSN Refund and Membership Policies • LSSN

Please find below LSSN's refund and membership policies. We aim to make them clear and easy to understand. If you don't find your answer please email us at support@lssupportnetwork.org.

LSSN Refund Policy

General Donations

Processed general donations are not available for refunds. Thank you for understanding.

To cancel future recurring donations, please follow the instructions on Givebutter. (Our donation processing partner)

LSSN Membership

The donating member or credit card holder may request a refund within three calendar days of the initial transaction. Refunds will be credited back to the original payment method.

Email refund request to members@lssupportnetwork.org within three calendar days of the initial transaction. Please provide your first name, last name, and email used to make the donation.

Refunds are not allowed after the three calendar day grace period. Please see the Membership Cancellation policy below to cancel any future recurring transactions.

Event Tickets

See individual event pages for event ticket refund policies.

LSSN Membership Renewal Policy

Donations will automatically renew the same day of the month as the initial donation. For example, you signed up on the 10th of May, your next donation will process on the 10th of June. To alter your payment method or update payment terms, please see this article from Givebutter, our donation processing partner.

Please reach out to members@lssupportnetwork.org with questions.

Membership Pause Policy

Sometimes life happens, and you might need to pause your monthly membership payments. You can pause your monthly membership through your profile on Givebutter, our donation processing partner. Requests to pause should be made at least five days before your next billing date. Please note that pausing your donation will remove your access to the LS Warriors community and all other member benefits for the duration of the paused timeframe; if you’ve donated your access to the LS Warriors community and pause your donations, the recipient of your donated membership will lose access to the community until you restart your membership.

Pausing your Annual Membership works differently. Should you pause an Annual Membership before your renewal date, you will retain access to the LS Warriors community and all other member benefits for the 12 months following your last annual membership donation. Once the 12-month period is up, you will lose access to the LS Warriors community and all other member benefits until you restart your annual membership. If you have donated access to LS Warriors as part of your annual membership, the recipient of your donated membership will lose access to the community after the 12 months following your last annual membership donation until you restart your membership.

Please reach out to members@lssupportnetwork.org with questions.

Membership Cancellation Policy

You can cancel your monthly or annual LSSN Membership through your Givebutter profile; Givebutter is the processing partner we use to receive payments from our supporters. See their website for instructions. Cancellation requests should be made at least five calendar days before the next renewal date to ensure we can adequately process your request.

Access to member benefits, content, and the LS Warriors community will end on the last day of your paid membership. If you gifted your access to LS Warriors to someone as part of your annual or monthly membership, their access to the LS Warriors community will end on the last day of your paid membership.

Please reach out to members@lssupportnetwork.org with questions.

LSSN Membership Scholarship Policy

As part of our LSSN Membership, donors may gift their access to the LS Warriors community to another person who might not otherwise be able to afford it. Here’s how that works:

For donors:

Select whether you will keep access to the LS Warriors community or donate your spot to another person at the time of donation.
You can not change your LS Warriors membership choice for 12 months. (e.g., no changes until the 13th monthly recurring donation or 2nd annual donation). Due to administrative burden, changing this option before that time within their Givebutter profile will not be honored by LSSN and LS Warriors.
Regardless of whether you keep or donate your LS Warriors admission, all LSSN members will have access to all educational material and resources as part of their membership.

For recipients:

To request a sponsored membership to LS Warriors, please fill out this form to be placed on our waitlist. We will ask for valid contact information and vet all applicants. Please understand this is necessary to ensure the privacy and harmony of our sensitive community.
LSSN will grant LS Warrior access to vetted applicants on a first come, first served basis as sponsored positions become available. Potential members will receive an email from members@lssupportnetwork.org informing them of the open position.
LSSN will monitor donated memberships activity monthly. It’s perfectly okay just to read and not post (commonly known as “lurking”), but sponsored members should remain active in the community and log into LS Warriors at least once per calendar month. Sponsored members will lose access to the community if they have not logged in within 45 days of the audit. LSSN will then gift the membership to the next vetted member on the waitlist. Thank you for understanding.
Should the donor pause or cancel their membership, the sponsored member will have access to the LS Warriors community for 30 days after the pause or cancellation. The recipient will also be placed at the top of the waitlist to take the next donated membership, assuming they have met the activity criteria defined in the previous point. If the sponsored member has not logged in to the LS Warriors community for 30 days before the membership was canceled or paused, LSSN will revoke access to LS Warrior,s and the recipient will have to re-apply to the waitlist.